THEMECOMPLETE LTD Cookie Policy
This Cookie Policy explains how THEMECOMPLETE LTD (“ThemeComplete”, “we”, “us”, or “our”) uses cookies and similar technologies when you visit or interact with our websites, products, and services.
This Policy should be read together with our Privacy Policy and Terms of Service.
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve security, and provide insights into how services are used.
Cookies may be “session cookies” (deleted when you close your browser) or “persistent cookies” (stored until they expire or are deleted manually).
2. Do we use cookies?
Yes. We use cookies and similar technologies to operate our websites, provide secure authentication, improve performance, and understand usage patterns.
Some cookies are strictly necessary for the operation of our services. Others are optional and used only where permitted.
3. Legal basis for cookies (GDPR)
We use strictly necessary cookies based on our legitimate interest in providing secure and functional services.
All non-essential cookies (such as analytics or third-party cookies) are used only where consent is required and has been provided where applicable.
4. Types of cookies we use
4.1 Strictly necessary cookies
These cookies are required for the website to function and cannot be disabled in our systems.
| Cookie name | Purpose | Duration |
|---|---|---|
| PHPSESSID | Maintains user session across page requests | Session |
| cookie_consent | Stores your cookie preferences | 1 year |
| wordpress_test_cookie | Checks whether cookies are enabled in your browser | Session |
4.2 Authentication and account cookies
These cookies are used when you log in to our website or support system.
| Cookie name | Purpose | Duration |
|---|---|---|
| wordpress_logged_in_* | Indicates user login status | Session or persistent (depending on configuration) |
| wordpress_* / wp-settings-* | User interface preferences and settings | Up to 1 year |
4.3 Support platform cookies
When you access our support system, additional cookies may be used to manage authentication, session state, and ticket handling.
These cookies are limited to support functionality only.
4.4 Analytics cookies (if enabled)
We may use analytics tools to understand how visitors interact with our websites in order to improve performance and usability.
| Cookie name | Purpose | Duration |
|---|---|---|
| _ga | Distinguishes unique users for analytics | 2 years |
| _ga* | Maintains session state for analytics properties | Up to 2 years |
Analytics cookies do not directly identify individuals but may collect pseudonymized identifiers and usage data.
4.5 Third-party cookies
Some third-party services embedded on our website may set cookies on your device. These include:
- Google services (e.g. reCAPTCHA, Fonts)
- Embedded content (e.g. video platforms)
- Freemius (license and purchase-related interactions, where applicable)
We do not control third-party cookies. Their use is governed by the respective third-party privacy policies.
5. Freemius and external platforms
Purchases and license management may be handled by Freemius, acting as Merchant of Record (MOR).
Freemius may set cookies or use similar technologies necessary for payment processing, fraud prevention, and account management.
Similarly, purchases via Envato Market are governed by Envato’s own cookie and privacy practices.
6. Google reCAPTCHA and security technologies
We use Google reCAPTCHA to protect forms from spam and abuse.
reCAPTCHA analyzes user interactions, device information, and may set cookies as part of its risk analysis process.
This processing is subject to the
Google Privacy Policy and
Google Terms of Service.
7. When cookies are set
Cookies may be set when you:
- Visit our website
- Log into your account or support portal
- Interact with embedded third-party content
- Submit forms protected by reCAPTCHA
8. Managing cookies
You can control or delete cookies through your browser settings at any time.
Disabling certain cookies may impact the functionality and performance of our services.
9. International data considerations
Some cookies and related data may be processed outside your country of residence, including in the European Union and the United States.
Where applicable, appropriate safeguards such as Standard Contractual Clauses (SCCs) are used for international data transfers.
10. Updates to this policy
We may update this Cookie Policy from time to time. Updates will be published on this page with a revised “Last Updated” date.
Continued use of our services after updates indicates acceptance of the revised policy.